Shipping and Tax
Coronavirus shipping information
Please be advised that due to the Coronavirus pandemic there may be a delay with the delivery of your order. The majority of parcels are arriving on time, however some countries are experiencing unpredictable postal system delays. Please contact us if you have any questions. We thank you for your support and patience.
How much does shipping cost?
We offer free worldwide shipping on all orders.
Where do you ship from?
We ship your order directly from our warehouse in Asia. Our office is based in Adelaide, South Australia.
How long does shipping take?
Depending on where you are located, shipping can take anywhere from 14 to 30 business days. In some circumstances, shipping times can take longer depending on where you live. Delivery time does not include Saturdays, Sundays, or public holidays.
Generally, it will take 3 to 5 days for your order to be processed. Once your order has been processed and sent, you will receive a shipping confirmation email with a tracking number. We aim to have your purchases delivered as soon as possible. We follow the tracking of all purchases and at anytime throughout the delivery process you need to contact us, please email firstname.lastname@example.org and we will be in touch within 24 hours.
Will I be charged duty or import fees?
Prices listed on the sophieandella.com website are pre-import fee and pre-tax, except in Australia where the GST component of all orders has been payed by Sophie and Ella prior to shipping. Otherwise, tax and import fees are your responsibility. Thus, you will need refer to your own country's policies in relation to import tax and duty. Please refer to the disclaimer below regarding potential import taxes and fees.
Sophie and Ella (sophieandella.com) are not liable for any import fees, import duty or additional taxes that may be incurred when making any purchase at sophieandella.com.
Purchased items that are sent back to our warehouse due to non-collection from local import authorities, will receive a partial refund of shipping and processing fees.